We send all our parcels within the UK using Royal Mail's second class post and yours should arrive within 7 working days of your order unless otherwise notified. Our shipping costs are weight based and can be seen on your order form.
If an item is temporarily out of stock we will contact you to see if you would like to wait for the stock to arrive, choose a different item or cancel the item.
Ordering from outside the UK?
For international orders. please email us for an exact shipping quote and lead time, many thanks.
RETURN & EXCHANGE POLICY
Returns and exchanges
We are a company hand making items in the UK and we want everyone to enjoy our products as much as we enjoy making them. However, if you have any issue with your order we guarantee that we will solve it as soon as possible.
We are happy to offer our customers a 14 day no questions asked return on any products providing the products are in the same condition as they were received and still in the original packaging.
We aim to only send you the best quality products and are disappointed if you find a problem with your order. Please note though that because they are handmade products there will be some variation in their patterns and colours and the items you receive may look a bit different to how they look on the website. We celebrate the fact that this means you get a unique product and we hope you do too.
As a small family company we're afraid that we cannot offer free return postage unless the item is faulty.
We are more than happy to refund you for faulty goods and happy to exchange goods for you. We regret that postage for goods exchanged will be extra because we are a small company and cannot absorb the costs. Your statutory rights are not affected. Please call us on 01760 441555 or email firstname.lastname@example.org to let us know that you are returning item(s) to us and be sure to include a copy of your order confirmation with the item(s) you are returning.
Please can you send all returns back to:-
Mark Reed, Ashill Fruit Farm, Swaffham Road, Ashill, Thetford, Norfolk, IP25 7DB 01760 441555.
There is no need to send returns back recorded or special delivery, but we do advise on getting proof of postage, as we cannot be liable for any items that get lost in the post without proof of postage.
Your return postage will be refunded only if the items are deemed to be damaged in any way.